Frenchman Patrick Dumas has found his nirvana, owning and running Succulent Cafe in glorious Byron Bay. The location is idyllic of course but it can also be a hindrance when the time comes to shop for products that are not readily available in the local area. When shopping online for chairs for the cafe, he came across the Cafeideas site as well as websites of other suppliers but found that Cafeideas was “the best one in terms of product information, price and choice”.

When outfitting Succulent Cafe’s al fresco dining area, Patrick was determined to find chairs in a particular colour but seemed to encounter a lot of black, red, white and silver. What he was looking for was a subdued green along the lines of avocado or olive. Being located in Byron Bay, it was important also to deal with a company that could be relied upon as an online-based supplier. After all, Patrick wasn’t about to jump on a plane or drive for hours to visit a showroom. The practical considerations of researching and purchasing online were a major deciding factor when choosing Cafeideas.

“We needed to accommodate a certain budget,” Patrick explains. “Of course we wanted quality but we needed to make sure we got the right product at the right price. We feel we achieved this with our Cafeideas purchases.”

Patrick was initially concerned that without being able to touch and feel the products in person, to identify the quality and durability, he might be left with chairs that wouldn’t be suitable. “You gamble a little bit when you buy online. You can’t really see the true colours sometimes.”

Additionally, the fee to deliver the order was higher than expected. This was offset however by the competitive pricing of the goods he ultimately ordered, and Patrick was also happy that everything was packaged sufficiently so that no products arrived damaged.

The large selection of cafe and restaurant chairs on the Cafeideas website gave Patrick the opportunity to consider a range of options. He was impressed that each product listing was supported by multiple images taken from various angles, clear specifications and even photos of the colour swatches. The ‘compare’ function made it easy to decide between Patrick’s shortlisted items.

“All the information I needed to choose what I wanted was available. It wasn’t necessary to spend time calling Cafeideas or going back and forth. I could see that the chairs were stackable which was very important for my needs and I could see that I could get the right colour that I had in mind. The only thing I couldn’t do was touch the product.”

Patrick reports that one of the chairs broke roughly seven months after purchase. He was asked to provide a photo of the damaged chair and within a week, the replacement was delivered. “I was very happy with that,” Patrick says. “Nothing has been difficult at all in dealing with Cafeideas. Whatever they promise, you know you’re going to get it. There are no bad surprises. I would definitely recommend Cafeideas to others without any hesitation. They make it a top priority to look after their clients.”

To date, Cafeideas has supplied Succulent Cafe with more than two orders of furniture and Patrick plans to continue purchasing from the company.

From Cafeideas, Succulent Cafe purchased all their chairs: the Maya chair and the Parker chair.

Cafeideas